Polerform does take custom orders at our discretion. We reserve the right to refuse or decline any request for any reason. Together, the client and the designer will communicate to come up with a design, fit, and fabric. Once the final quote is accepted, the customer will be sent a PayPal invoice as a contract of service. Orders must be paid in full before any work will begin. Items are priced on a case by case basis, but typically cost more than standard items. Depending on complexity, current project schedule, and availability of fabrics, custom orders take 4-6 weeks after the paid in full date to be delivered to the customer. Once the final invoice is paid and costume creation has started, Polerform will contact you if any problems, such as shipping delay or material shenanigans, occur. If you need an order by a certain date, please let us know the date in the initial contact to make sure we are able to fulfill the order. If we have agreed on a particular date, in writing, we will get the item to you by that date, contact you with any delays, or offer a refund. RUSH ORDER FEES APPLICABLE.
Communication is key. Please respond to email questions quickly. Delays can hold up the construction process. At minimum, we will check in with the customer when the fabric arrives in house, at approximately the halfway point in the project, and right before it ships. Customers will get pictures and a chance to voice comments or concerns before the pieces ship. Please inform the designer of any problems before the item ships.
All sales final on custom orders. You have thirty days from shipping date to request any repairs due to faulty construction.
If you would like to begin a custom order contact us at polerform at gmail.com